Glossary for incident teams
Short, practical definitions for the language of on-call, alerting, SLAs, and status communication—aligned with how All Quiet thinks about operations.
20 new glossary terms in the last 31 days
Last updated: Tuesday, 31 March 2026
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On-Call & Operations Published
Alert Fatigue
Mental exhaustion and desensitization caused by too many noisy, non-critical alerts.
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New On-Call & Operations Published
Alert Management
The practice of organizing, filtering, and routing alerts so signal stays high and noise—and alert fatigue—stays low.
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Monitoring & Integrations Published
Alert Payload
A collection of data that provides detailed information about an alert generated by a monitoring tool.
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Monitoring & Integrations Published
API Monitoring
Oversee APIs to ensure their performance, availability, and functional correctness.
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New Monitoring & Integrations Published
Data Aggregation
Combining alerts, logs, and metrics from many tools into one unified view for faster incident detection and triage.
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New On-Call & Operations Published
DevOps
A culture and practice uniting development and operations to deliver software faster with collaboration, automation, and shared ownership.
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New On-Call & Operations Published
DevOps vs. SRE
DevOps is the cultural push for collaboration; SRE is a concrete implementation using reliability metrics, roles, and engineering practices.
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New Monitoring & Integrations Published
DNS Monitoring
Tracking DNS record health and performance so misconfigurations, hijacks, or resolver issues are caught before users silently fail to reach you.
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New Incident Metrics & SLAs Published
Downtime
Downtime is when a system or service is unavailable or fails its core function—impacting revenue, productivity, and trust.
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New Incident Response Frameworks Published
Incident Commander
The Incident Commander is the single point of authority coordinating responders, communications, and the incident response framework during outages.
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Incident Response Frameworks Published
Incident Management in ITIL
ITIL is a globally recognized framework that includes clear guidelines for incident management.
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New Incident Response Frameworks Published
Incident Management System
Software that centralizes alerts, routes them to on-call staff, and orchestrates detection, response, and resolution.
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New Incident Response Frameworks Published
IT Operations (ITOps)
ITOps covers the processes and services that keep business technology infrastructure stable, secure, and observable.
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Incident Metrics & SLAs Published
MTTA
MTTA, also referred to as Mean Time to Acknowledge, is one of the most important incident repsonse metrics.
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Incident Metrics & SLAs Published
MTTA vs. MTTR
The difference between MTTA and MTTR and why both are very important metrics for your incident response.
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New Incident Metrics & SLAs Published
MTTC
Mean Time to Control measures how long it takes to contain an incident after detection—limiting blast radius before full resolution.
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Incident Metrics & SLAs Published
MTTR
MTTR, or Mean Time To Resolution, tracks the average time is takes to resolve incidents after they pop up.
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New Incident Response Frameworks Published
Post-Mortem Template
A standardized, blameless document for reviewing major incidents: timeline, root cause, and actions to prevent recurrence.
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New Monitoring & Integrations Published
Production Environment
The live environment where end-users run your software—the final deployment stage with the strictest stability and security requirements.
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New Incident Response Frameworks Published
Production Incident
An unplanned disruption or quality drop in a live customer-facing service, usually treated as highest severity.
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On-Call & Operations Published
Runbook
A step-by-step set of standardized procedures responders follow to diagnose and resolve specific incidents.
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New On-Call & Operations Published
Runbook vs. Playbook
Runbooks are tactical step-by-step technical procedures; playbooks are broader strategic guides for coordinating organizational response.
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New On-Call & Operations Published
Sailboat Retrospective
An Agile reflection format using wind, anchor, island, and iceberg metaphors to surface strengths, blockers, and hidden risks.
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New Incident Response Frameworks Published
SecOps
SecOps embeds security into daily IT operations so protection is continuous—not a final gate before release.
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New Incident Metrics & SLAs Published
Service Level Objective (SLO)
An internal, measurable reliability target that guides alerting, error budgets, and operational priorities.
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Incident Metrics & SLAs Published
SLA (Service Level Agreement)
A formal commitment that defines expected service levels, responsibilities, and consequences when targets are missed.
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New On-Call & Operations Published
SRE
An engineering discipline that applies software practices to operations—using SLOs, error budgets, and automation to run reliable systems at scale.
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Monitoring & Integrations Published
Status Pages
Providing live updates on the health and performance of a company’s services, systems, or applications.
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Fix and manage incidents on All Quiet
All Quiet is a best-in-class incident response and on-call platform: acknowledge production alerts, automate escalations, and coordinate status communication in one place. Start a free 30-day trial to run your on-call and incident workflows.
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