All Quiet Glossary
Your go-to guide for incident management terms used at All Quiet, with simple and quick explanations.
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Alert Fatigue
Mental exhaustion and desensitization caused by too many noisy, non-critical alerts.
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Alert Payload
A collection of data that provides detailed information about an alert generated by a monitoring tool.
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API Monitoring
Oversee APIs to ensure their performance, availability, and functional correctness.
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Escalation Policy
Defines the automated order, method, and timing for contacting successive responders when an alert goes unacknowledged or unresolved.
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Incident Management in ITIL
ITIL is a globally recognized framework that includes clear guidelines for incident management.
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MTTA
MTTA, also referred to as Mean Time to Acknowledge, is one of the most important incident repsonse metrics.
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MTTA vs. MTTR
The difference between MTTA and MTTR and why both are very important metrics for your incident response.
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MTTR
MTTR, or Mean Time To Resolution, tracks the average time is takes to resolve incidents after they pop up.
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On-Call Compensation
Refers to the payment employees receive for being available to work outside their regular hours.
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On-Call Management
Refers to the practices that organizations use to handle after-hours support and incident response.
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Runbook
A step-by-step set of standardized procedures responders follow to diagnose and resolve specific incidents.
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Service Level Objective (SLO)
An internal, measurable reliability target that guides alerting, error budgets, and operational priorities.
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SLA (Service Level Agreement)
A formal commitment that defines expected service levels, responsibilities, and consequences when targets are missed.
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Status Pages
Providing live updates on the health and performance of a company’s services, systems, or applications.
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Uptime
Uptime captures the percentage of time a service stays accessible and functioning for users.
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Webhooks
Webhooks allow one application to send event specific, real-time data to another application.
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Website Monitoring
Website Monitoring tracks the availability, performance, and functionality of a website.
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