Custom On-Call Scheduling
Schedules are the base of your team’s on-call calendar. Add as many team members as you like to each schedule. Create different schedules for different days and times of the week to share the burden of on-call equally amongst team members.
My Team's Weekly On-Call Calendar
Sandra M.
Michael B.
Use Cases Of Different On-Call Schedules
Below you can find some examples of typical on-call setups you can create with All Quiet. Find the one that suits your organization best or customize your own solution.
The "Lone Wolf" 🐺
Classic setup when starting your own software business. One person in charge, 24/7/365. All alerts come straight to your phone. If you have more than one person capable fixing bugs, we recommend other setups.
Learn how to set it upOn-Call Schedule
☀️ Everyday 00:00 - 24:00
Sandra Mayer
"Weekday 👔 - Weekend 💃"
Great, simple set-up if you want to have specific team members in charge on the weekends. You can add unlimited team members per schedule. You can also add rotations to reduce the on-call times for Sandra and Micheal on the weekends.
Learn how to set it upWeekday
Monday 08:00 - Friday 17:00
James Watson
Weekend
Friday 17:00 - Monday 08:00
Sandra Mayer
Michael Brown
🌅 "Follow-The-Sun" 🌃
Smart setup for teams with people distributed globally. Team members share the daily on-call duties by handing over on-call shifts based on their timezones. As the workday ends for one team, the work is handed over to the team in the next time zone, allowing operations to continue without interruption. Looking at our example, we have 3 schedules from 3 different timezones. Team Hongkong hands over to Team London once they finish work at 16:00 (UTC+8). Team London, then, hands over to Team L.A. before they hand back to Team Hongkong once they finish their work. This way, there’s someone on call 24/7 whilst nobody has to do night shifts and everyone can recharge effectively.
Learn how to set it upHongkong
UTC +8
08:00 - 16:00
00:00 - 08:00 UTC
James W.
Jimmy A.
London
UTC
08:00 - 16:00
08:00 - 16:00 UTC
Sandra M.
Michael B.
Los Angeles
UTC -8
08:00 - 16:00
16:00 - 24:00 UTC
Jessica S.
Rohan R.
There are many more ways to create your on-call schedule setup. For example you can also Combine the “Weekday-Weenkend” and the “Follow-The-Sun” setups. Learn how to effectively create your team’s on-call schedules with our documentation.
Optimize Your Team’s On-Call Scheduling
🔁 On-Call Rotations
Give team members well deserved breaks. Add rotations to your on-call schedules. Customize rotation frequencies and handoff times.
🔀 Overrides
Make temporary changes to your teams on-call rotations, whether that’s for planned abstinences like vacations, unplanned sick days or general maintenance.
⬇️ Escalation Policies
Make you on-call calendar more resilient. Use escalations to automatically inform additional team members if an issue wasn’t addressed after a certain time. You can also use escalations to build a “safety net”, preparing for the unexpected.
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