Customer Case Study: Uberspace at All Quiet

Executive Summary

Uberspace is an independent universal hosting platform that, after using PagerDuty and Opsgenie, sought a provider combining simple functionality with data protection and cost‑efficient pricing. By migrating to All Quiet, Uberspace reduced monthly alerting costs by roughly 50%, secured reliable 24/7 alerting, and permanently eliminated unwanted alerts for engineers who are off‑call.

This success story demonstrates how a focus on “Do More With Less” and a clear product vision leads to substantial savings and a better employee experience.

Customer Background

Customer: Uberspace

Industry: Managed Hosting / IT‑Services

Team Size: Small

Uberspace is a hosting provider that values a lean, technically sound, and transparent way of working. As a small team, Uberspace prefers partners who share a similar philosophy: focusing on core functionality and executing it excellently.

The Challenge: Over-Complexity and Cost Frustration

Uberspace had a long alerting history, moving from PagerDuty to Opsgenie and finally to All Quiet. The main challenges were concentrated in three areas:

• High Costs and Unnecessary Scope: PagerDuty was too expensive and offered too many unused features. The acquisition of Opsgenie by Atlassian threatened a forced migration to the Jira Suite, increasing complexity and cost.
• Poor Employee Experience (Alert Fatigue): The previous tooling made it hard to create and manage overrides. During vacations, employees could only mute alerts temporarily, which led to people either getting woken up via fallback layers or having to remember to unmute on their first day back.
• Data Protection Concerns: Employee data (email, phone numbers) was stored in incident logs even years after departure, violating privacy requirements and highlighting the need to migrate to a safer environment.

“It was a problem that people were often alerted while on vacation. It is incredibly effective that with All Quiet, you can simply set people offline; they are then offline and can’t get paged. This is superb, because it is precisely what makes the ultimate difference.”

— Jonas Pasche, Uberspace

Solution: Focus on the Essentials and Reduce Costs

Uberspace chose All Quiet after deep market research because it was one of the few solutions that met the criteria of price, focus, and local origin.

• Immediate Cost Reduction: All Quiet was approximately 50% cheaper than the previously used Opsgenie plan.
• Cultural Fit and Trust: Transparency, short lines to the founders, and pragmatic development (e.g., shipping a feature request quickly) built confidence.
• Usability and Clarity: The chat‑dialog‑like incident view simplifies team communication, and alerting reliability was immediate. The UI is “snappy” and “clear.”

“We pay roughly half. And especially if we had switched to the Jira platform, we would have had to cut features to stay at the previous price.”

— Jonas Pasche, Uberspace

Peace of Mind and Pragmatism as a USP

The transition to All Quiet delivered more than a functional tool; it reinforced Uberspace’s operating philosophy and improved employee work‑life balance.

Key Takeaways for the Uberspace Team

• Cost Control: ~50% price reduction without paying for an overloaded ecosystem.
• Reliable Vacation Mode: Simply setting people offline eliminates false alarms during vacation—Uberspace’s most culturally important gain.
• Superior Usability & Interface: A clear, efficient UI compared to often lagging and complex legacy tools.

“The interface is snappy and clear, especially compared to Opsgenie, where the interface often lags quite a bit and loads very slowly. The chat‑dialog‑like view for incidents is really cool and immediately made our team happy.”

— Jonas Pasche, Uberspace

Conclusion

For Uberspace, the switch to All Quiet was strategic: a functionally convincing and cost‑effective alerting platform paired with a partner that shares their values—pragmatism, transparency, and sustainable growth. All Quiet enables Uberspace to focus on what they do best: providing reliable hosting services to their customers.