Customer Case Study: Wikiloc at All Quiet

Executive Summary

Wikiloc, a lean and independent hiking and mapping platform, was risking business continuity by managing critical application, backup, and business metrics alerts through a complex mix of emails and "best effort" processes. They rejected legacy solutions given their overcomplexity and high maintenance.

By choosing All Quiet, Wikiloc rapidly centralized all diverse alerts into a single source of truth, secured full business continuity coverage, and implemented a Terraform-first workflow, eliminating tedious manual configurations. This focus on simplicity and stability ensures the platform can support their goal of sustainable growth for the upcoming years.

1. The Customer

Customer: Wikiloc

Industry: Mobile Apps / GPS Technology / Community Platform

Team Size: Small

Challenge Profile: As a small, long-established team, Wikiloc values stability and sustainable technology. They needed a single, reliable hub to centralize scattered alerts from systems like NetData, Pingdom, and BigQuery, transitioning from a reactive, best-effort approach to a proactive, code-driven process.

Featured Quote:

"I felt pretty identified with the project when I started using All Quiet, and that's one of the things that I liked... It's simple, it's easy to manage, and the price is competitive. That’s why it works."

— José Molina, Chief Information Security Officer, Wikiloc

2. The Challenge: Chaos, Complexity, and Cost

Wikiloc's alerting process was hindering efficiency and impacting business continuity:

• Scattered, "Best Effort" Alerts: Critical alerts (e.g., failed backups, business metrics from BigQuery, system health emails) were fragmented, making it impossible to gain a single source of truth. Outside of office hours, having difficulty reaching the right person at the right time.
• Bloated and Complex Legacy Tooling: After attempting to use legacy players, the team found the landscape too complex and difficult to configure. The overhead and complexity of the platform were incompatible with a lean development team focused on simplicity.
• Wasted Engineering Time (Click-Ops): Managing and updating integrations, particularly timeouts for dozens of servers, required painstaking manual "click-ops" on legacy platforms, stealing time away from product development.

Quote:

"I was testing, I was playing with a legacy platform, and when I saw this [...] platform, I said, I can't, it's impossible that nobody has done it better."

— José Molina, Chief Information Security Officer, Wikiloc

3. The Solution: Centralization and Developer-First Design

All Quiet was selected after a deep research for alternatives. The immediate impressions, simplicity, payload mapping, and competitive price made All Quiet a "no-brainer."

• Single Source of Truth: All Quiet became the hub, centralizing diverse alerts from monitoring tools (Pingdom/NetData) to emails and business metrics into one unified panel for the on-call team.
• Infrastructure as Code (IaC) Efficiency: The Terraform provider was key to the developer experience, allowing the team to manage schedules, teams, and all integrations by code instead of manually clicking buttons.
• Immediate Alert Mapping: The intuitive payload mapping tool allowed the team to integrate even complex, unstructured alerts (like emails) in minutes, ensuring all data was immediately useful.
• Vendor Alignment: Wikiloc quickly found cultural alignment with All Quiet's lean, responsive team, contrasting with the non-existent support of legacy providers.

Quote:

"We have to move to Terraform everywhere... and we love the fact that we can do it by code instead of just clicking buttons [...]. That’s the reason that it's pretty, pretty simple to configure All Quiet."

— Joan Massachs, Full Stack Developer, Wikiloc

4. Operational Excellence and Sustainable Growth

The migration provided clear benefits, reinforcing Wikiloc's long-term strategy of sustainable growth and stability.

Key Takeaways for Startups & Small Teams:

• Secured Business Continuity: Centralizing previously scattered alerts increased security and improved business continuity coverage, which in Wikilocs Use Case is more critical for a small team than tracking theoretical MTTR numbers.
• Developer Efficiency: Leveraging Infrastructure as Code means configuration changes (like adjusting alert timeouts across 100 integrations) can be done with a single command, saving significant engineering time.
• Long-Term Stability: Wikiloc chooses technologies for a long-term partnership, avoiding "hipster technologies." All Quiet's lean model and developer-centric design signaled the reliability required for their long-term growth.
• Cultural Connection: The fast, personal support and the feeling of working with a partner rather than a vendor allowed Wikiloc to onboard quickly and feel confident in the solution's future.

Quote:

"Nobody needs to check their business emails on a Saturday. Now we have a system that alerts you directly on the phone. In terms of security and business continuity, we are far, far better than before using All Quiet."

— José Molina, Chief Information Security Officer, Wikiloc

Conclusion: Built for the Long Run

For Wikiloc, the shift to All Quiet was a move to operational maturity without sacrificing their core value of simplicity. They successfully replaced chaos with a code-driven, centralized hub. All Quiet delivered the stability, developer-centric workflow, and financial efficiency necessary to confidently scale their platform for the next decade.