Agentic incident response is when AI agents execute live incident workflows — detecting what paged overnight, checking who is on-call, creating schedule overrides, opening or updating incidents, and coordinating handoffs — by calling your incident platform's API instead of driving a click UI. It is the operational layer of AI incident management: agents respond in real time, bounded by scoped credentials and the permissions of the human they represent.
Agentic Response vs. Classic Runbook Response
Classic incident response follows a written runbook: a human reads steps, checks systems, and executes actions manually. Agentic incident response automates those steps through an agent runtime — the agent calls POST /incident/search, GET /on-call, POST /on-call-override, and similar endpoints in sequence. The runbook becomes executable code; the platform enforces scope at every call.
The Harness: Containing Autonomous Agents
- Scoped API keys: Declare exactly which resources and verbs an agent may use.
- Team allowlists: Restrict a key to specific teams so an agent cannot touch unrelated services.
- PAT intersection: A personal access token can never exceed the linked human's roles — even if scopes are broader on paper.
- Audit log: Creates, updates, and deletes of auditable resources are recorded, attributed to the key.
What Agents Can Do Today on All Quiet
Through the public API, agents can search and update incidents, read on-call schedules, create overrides, list integration payloads, manage inbound mappings, trigger outbound integrations, and read audit logs — all under declared scopes. Higher-level capabilities like payload-to-incident preview via API and complex rota design functions are on the near-term roadmap.
Related Terms
- Agentic incident management: The broader platform strategy — making the entire incident stack agent-operable.
- Incident response: The coordinated process of handling an active incident, with or without agents.
- Incident response platform: The tooling layer that pages, routes, and coordinates response.