Assign Action - Notify only newly added colleagues
When re-assigning an incident, you can now specify if you want to notify all assigned users and teams or only those that are added to the incident with the assign action.
Published: Friday, 13 February 2026
When re-assigning an incident, you can now specify if you want to notify all assigned users and teams or only those that are added to the incident with the assign action.
The feature is available for the manual assign action as well as in your team’s escalations and advanced routing rules.
More updates
-
More Override Options
New features for Overrides: Team Member Overrides can now be specified on Escalation Tier. Personal Overrides can now be specified per Team and Escalation Tier.
-
App Updates - January 15, 2026
iOS & Android Updates - January 15, 2026 The releases 1.20.0 (Android) and 1.24.0 (iOS) bring better commenting and sharing , improved text interactions , and several Android-specific improvements .
Product
Solutions
Compare
Resources
