Escalate acknowledged, but unresolved incidents
We've all been there. You acknowledge an incident, something even more important comes in.. aaaaaand you lost track of it and forget about it as there are no further reminders.
Published: Friday, 07 March 2025
We've all been there. You acknowledge an incident, something even more important comes in.. aaaaaand you lost track of it and forget about it as there are no further reminders.
That's why we've added more functionality to our escalations. You can now auto-escalate, auto-assign or auto-repeat you escalation even if an incident has been acknowledged, but not resolved. With this seeting, you will still get alerted, even if your team has reacted to the incident, making sure it's not getting lost.
We got you covered!
Learn more: https://docs.allquiet.app/essentials/escalations#escalation-tiers
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