Integration-Level Labels for Incident Management

We added labels to the integration level. You can now manage labels for each integration, similar to how you use team labels.

Why this update matters

Effective incident management requires fast context. Integration-level labels attach metadata to incidents at the source. This helps your team understand the category of an incident before triage begins.

What is new

• Integration labels: Create and manage labels within each integration.

• Consistent experience: Use the label system you already know from teams.

• Layered metadata: Keep team-level labels for shared defaults. Use integration-level labels for source-specific data.

The benefits

• Faster classification: Classify incoming incidents automatically.

• Better consistency: All incidents from the same integration carry identical metadata.

Integration-level labels give you control where incidents begin.