Image New Routing Rule Conditions & Sub-Incident Operators

New Routing Rule Conditions & Sub-Incident Operators

Expanded routing rule conditions with numeric comparison operators such as >, <, >=, and <=, enabling precise thresholds for metrics and payload fields.

Published: Friday, 14 November 2025

  • Expanded routing rule conditions with numeric comparison operators such as >, <, >=, and <=, enabling precise thresholds for metrics and payload fields.

  • For users of Incident Grouping: Added SubIncidentsCount as attribute for rule conditions so you can branch logic based on how many sub-incidents are currently linked.