Dynatrace ServiceNow Integration

Create ServiceNow issues from Dynatrace alerts automatically.

Alert ⚠️

Create & Sync Issue

Alert ⚠️

Create & Sync Issue

The Dynatrace ServiceNow integration connects Dynatrace to ServiceNow through All Quiet. When Dynatrace sends an alert, All Quiet creates an incident, notifies the on-call engineer and opens a matching ServiceNow item. Setup takes a few minutes: send Dynatrace alerts to your All Quiet webhook URL, then connect ServiceNow in All Quiet.

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How the Dynatrace ServiceNow integration works

1

Send Dynatrace alerts to All Quiet. Create an inbound integration of type Dynatrace in All Quiet and add the webhook URL in Dynatrace.
Dynatrace setup guide
2

Connect ServiceNow in All Quiet. Create an outbound integration of type ServiceNow.
ServiceNow setup guide
3

All Quiet creates an incident, notifies the on-call engineer and opens a matching ServiceNow item.

What you get

Repeated Dynatrace alerts grouped into one incident
ServiceNow items created from incidents
No copy and paste between tools
Updates synced in both directions

FAQ

How do I connect Dynatrace to ServiceNow?

Create an inbound integration for Dynatrace in All Quiet and add its webhook URL in Dynatrace. Then create an outbound integration for ServiceNow. The Dynatrace setup guide and the ServiceNow setup guide on docs.allquiet.app walk through each step.

What does All Quiet add between Dynatrace and ServiceNow?

All Quiet turns each Dynatrace alert into an incident, notifies the engineer on call, escalates if nobody responds and keeps a record of the incident. ServiceNow receives the incident with that context.

Can I try the Dynatrace ServiceNow integration for free?

Yes. Start a free trial of All Quiet and connect Dynatrace and ServiceNow during the trial.

Where is my data hosted?

All Quiet is a European incident management platform: built in Berlin, with selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. Alert data for EU customers is stored and processed in Frankfurt. That matters for on-call specifically because alert and escalation data routinely contains production system details.