Prometheus Alertmanager ServiceNow Integration

Create ServiceNow issues from Prometheus Alertmanager alerts automatically.

Alert ⚠️

Create & Sync Issue

Alert ⚠️

Create & Sync Issue

The Prometheus Alertmanager ServiceNow integration connects Prometheus Alertmanager to ServiceNow through All Quiet. When Prometheus Alertmanager sends an alert, All Quiet creates an incident, notifies the on-call engineer and opens a matching ServiceNow item. Setup takes a few minutes: send Prometheus Alertmanager alerts to your All Quiet webhook URL, then connect ServiceNow in All Quiet.

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How the Prometheus Alertmanager ServiceNow integration works

1

Send Prometheus Alertmanager alerts to All Quiet. Create an inbound integration of type Prometheus Alertmanager in All Quiet and add the webhook URL in Prometheus Alertmanager.
Prometheus Alertmanager setup guide
2

Connect ServiceNow in All Quiet. Create an outbound integration of type ServiceNow.
ServiceNow setup guide
3

All Quiet creates an incident, notifies the on-call engineer and opens a matching ServiceNow item.

What you get

Repeated Prometheus Alertmanager alerts grouped into one incident
ServiceNow items created from incidents
No copy and paste between tools
Updates synced in both directions

FAQ

How do I connect Prometheus Alertmanager to ServiceNow?

Create an inbound integration for Prometheus Alertmanager in All Quiet and add its webhook URL in Prometheus Alertmanager. Then create an outbound integration for ServiceNow. The Prometheus Alertmanager setup guide and the ServiceNow setup guide on docs.allquiet.app walk through each step.

What does All Quiet add between Prometheus Alertmanager and ServiceNow?

All Quiet turns each Prometheus Alertmanager alert into an incident, notifies the engineer on call, escalates if nobody responds and keeps a record of the incident. ServiceNow receives the incident with that context.

Can I try the Prometheus Alertmanager ServiceNow integration for free?

Yes. Start a free trial of All Quiet and connect Prometheus Alertmanager and ServiceNow during the trial.

Where is my data hosted?

All Quiet is a European incident management platform: built in Berlin, with selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. Alert data for EU customers is stored and processed in Frankfurt. That matters for on-call specifically because alert and escalation data routinely contains production system details.