Assign Action - Escalate Incidents Across Several Teams
Need to involve colleagues from other teams to resolve an incident? Or want to reassign it to a totally different team?
Published: Saturday, 28 December 2024
Need to involve colleagues from other teams to resolve an incident? Or want to reassign it to a totally different team?
The “Assign to Team” feature, available on Pro and Enterprise plans, makes it easy to reassign incidents to the appropriate teams. It enables you to escalate incidents across various teams within your organization.
You can use it to
create automated routing rules for smooth auto-escalations across several teams
manually reassign incidents to other teams when additional support is needed
Here's how it works: https://docs.allquiet.app/essentials/incident#assign-to-team
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