Changelog: Improved Slack Message Formats

Summary: We updated how All Quiet formats incident messages in Slack. Additionally, we also improved display of group incidents in Microsoft Teams and Mattermost, as well as in email notifications

Slack Integration Updates

We redesigned Slack incident messages to save screen space and speed up your response times.

• Direct Links: We linked the incident title directly to the All Quiet platform. We removed the separate "Show on All Quiet" button.
• Improvements for Mobile: We moved secondary actions into a clean overflow menu, instead of listing all actions below the message.
• Modal Comments: You now add comments through a popup modal instead of an inline text field.
• Compact Attributes: We format attributes using simple Name: value text. Pretty-printed JSON is compacted to one line. Long values now use full-width blocks to save vertical space.
• Privacy Controls: We added a HideActivityHistory setting. You can enable this via the web UI (Settings > Outbound Integrations > Slack) or the public outbound-integrations API. This setting hides the event history block in Slack to keep your incident channels secure and focused.
• Image Fallbacks: Broken image URLs now display a simple "View image" text link. This prevents message delivery failures.

Cross-Platform Updates (Teams, Mattermost, Slack)

We improved how integrations display grouped incidents across Slack, Microsoft Teams, and Mattermost.

• Attribute Merging: When a grouped incident contains exactly one sub-incident, we merge the parent grouping keys (like GroupId) and sub-incident attributes (like Desc). This matches our standard web preview behavior.

Email Notification Updates

We simplified our email layout to help you reach your incident details faster.

• Direct Links: We made the email incident title a direct link to the incident. We removed the separate "View" button.

Quick Reference