Image Incident History and Audit Log Updates
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Incident History and Audit Log Updates

Incident history is now a vertical timeline with day separators, gap rows between events, compact responder rows, and consistent action labels across all logs.

Published: Tuesday, 10 November 2026

The incident history is now a timeline that gives you a dense, chronological record of response events, team actions, and the time between them.

  • Vertical Event Timeline: Incident history shows as a vertical timeline with one row per event. Each row has a colored marker, a bold action title, the user who triggered the action, and inline details.
  • Day Separators and Gaps: A divider row marks the start of each day and shows the weekday. When a minute or more passes between two events, the timeline adds a row such as "5m later" so you can spot pauses during triage.
  • Compact Responder Rows: The timeline saves vertical space during large incidents. On-call events show up to three responder avatars, team events show up to two teams, and acknowledgments show as an icon.
  • Live Updates: Events that arrive while you have the incident open slide into the timeline.
  • Standardized Plain-Text Labels: Incident history, notification logs, integration logs, routing logs, and edit histories now use the same plain-text action labels, which keeps audit trails consistent and easy to read.
Element Behavior
Day separator One row per day, with the weekday
Gap row Shown when one minute or more passes between events
On-call avatars Up to three per row, more visible per click
Teams Up to two per row, more visible per click
Acknowledgment Shown as an icon

Published