Salesforce Mattermost Integration

Send Salesforce alerts to Mattermost with on-call and escalation.

Alert ⚠️

Communicate

Alert ⚠️

Communicate

The Salesforce Mattermost integration connects Salesforce to Mattermost through All Quiet. When Salesforce sends an alert, All Quiet creates an incident, notifies the on-call engineer and posts the incident to your Mattermost channel. Setup takes a few minutes: send Salesforce alerts to your All Quiet webhook URL, then connect Mattermost in All Quiet.

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How the Salesforce Mattermost integration works

1

Send Salesforce alerts to All Quiet. Create an inbound integration of type Salesforce in All Quiet and add the webhook URL in Salesforce.
Salesforce setup guide
2

Connect Mattermost in All Quiet. Create an outbound integration of type Mattermost.
Mattermost setup guide
3

All Quiet creates an incident, notifies the on-call engineer and posts the incident to your Mattermost channel.

What you get

Incidents can start where your team already works
Incident messages in the Mattermost channels you choose
Escalation to the next person if nobody responds
Incident status and updates in one place

FAQ

How do I connect Salesforce to Mattermost?

Create an inbound integration for Salesforce in All Quiet and add its webhook URL in Salesforce. Then create an outbound integration for Mattermost. The Salesforce setup guide and the Mattermost setup guide on docs.allquiet.app walk through each step.

What does All Quiet add between Salesforce and Mattermost?

All Quiet turns each Salesforce alert into an incident, notifies the engineer on call, escalates if nobody responds and keeps a record of the incident. Mattermost receives the incident with that context.

Can I try the Salesforce Mattermost integration for free?

Yes. Start a free trial of All Quiet and connect Salesforce and Mattermost during the trial.

Where is my data hosted?

All Quiet is a European incident management platform: built in Berlin, with selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. Alert data for EU customers is stored and processed in Frankfurt. That matters for on-call specifically because alert and escalation data routinely contains production system details.