Minimize your team's mean time to resolution with Salesforce and All Quiet

Salesforce is the customer relationship platform many teams also use to track support Cases and service work. Combining Salesforce Cases with All Quiet’s incident management gives you multi-channel alerting with voice calls, SMS, emails, and push notifications so the right responder is reached quickly. Create All Quiet incidents from Salesforce Cases, open linked Cases from incidents, and keep Case status aligned with incident status. For the full two-way experience, use the Salesforce outbound integration.

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Don't miss any Salesforce alerts

Utilize All Quiet's multi-channel notifications to adapt Salesforce alerting to your team's needs. Customize your communication preferences by selecting the desired channels, prioritize by incident severity and use smart notification delays to minimize noise.

Phone Calls for Salesforce

We will call you 24/7 to inform you about alerts, depending on your communication preferences.

All Quiet

5m ago

Urgent Call

Emails for Salesforce

You’re old school? No worries, we send updates to your email account.

All Quiet

now

✅ Resolved: Salesforce
✅ Resolved by Sandra

iOS or Android Push Notifications for Salesforce

Get alerted with our native apps. Override do-not-disturb mode (Android) and allow critical alerts (iOS) to never miss any incidents.

⛔️ Critical: Salesforce

10m ago

🔧 Created by Salesforce

Slack or other Outbound Integrations for Salesforce

Get alerted in the communication tool of choice, whether is Slack, Discord, Google Chat or any else. Collaborate with your team to minimize time to resolve.

All Quiet (Bot)
#incidents_channel

3m ago

# 👩‍💻 Investigated by Sandra.

SMS for Salesforce

Use SMS notifications to be informed about any updates on incidents.

All Quiet

1m ago

Resolved: Salesforce
Resolved by Sandra.
https://allquiet.app/app/incidents/

Phone Calls for Salesforce

We will call you 24/7 to inform you about alerts, depending on your communication preferences.

All Quiet

5m ago

Urgent Call

Emails for Salesforce

You’re old school? No worries, we send updates to your email account.

All Quiet

now

✅ Resolved: Salesforce
✅ Resolved by Sandra

iOS or Android Push Notifications for Salesforce

Get alerted with our native apps. Override do-not-disturb mode (Android) and allow critical alerts (iOS) to never miss any incidents.

⛔️ Critical: Salesforce

10m ago

🔧 Created by Salesforce

Slack or other Outbound Integrations for Salesforce

Get alerted in your communication tool of choice, whether it's Slack, Google Chat, or any else. Collaborate with your team to minimize time to resolve.

All Quiet (Bot)
#incidents_channel

3m ago

# 👩‍💻 Investigated by Sandra.

SMS for Salesforce

Use SMS notifications to be informed about any updates on incidents.

All Quiet

1m ago

Resolved: Salesforce
Resolved by Sandra.
https://allquiet.app/app/incidents/

How Salesforce integrates with All Quiet

Set Up Integration

Connect All Quiet and receive alerts from Salesforce in a matter of minutes.

Integration Guide

Utilize On-call Escalations

All Quiet’s on-call schedules and escalation policies adapt to your team’s needs. From now on, on-call team members will be notified about Salesforce alerts.

Get Alerted, Collaborate & Resolve

Select our native iOS and Android Apps, email, SMS, voice call and / or outbound integrations to get alerted. Utilize the tools you know and love to minimize time to resolve of your Salesforce alerts.

Learn from Weekly Reports

Analyze your team's performance with weekly and on-demand engagement reports. Keep track of important KPIs, such as Mean Time To Respond (MTTR) and percentage of resolved incidents to improve week-over-week.