Live Call Routing with Twilio Integration

Your incident hotline can now follow the same on-call logic as the rest of All Quiet. Live Call Routing connects inbound phone calls to the engineers currently on shift, with optional IVR menus, voicemail-to-incident, caller allow and block lists, and full call logging. There is no telephony markup: you bring your own number and pay your provider directly.

Available on Pro and Enterprise plans. Learn more on the Live Call Routing product page.

Bring your own Twilio number

Live Call Routing uses a Bring Your Own Number (BYON) model. You keep (or buy) a two-way Twilio phone number, connect it to All Quiet with your Account SID and Auth Token, and All Quiet becomes the routing brain behind the line.

The step-by-step setup is in our Twilio integration guide:

• Buy a two-way voice number in the region you plan to route to
• Create a Call Routing Number in All Quiet and enter your Twilio credentials
• Confirm the green connection checkmark, then configure routing on the Call Routing tab

Once connected, configure how calls are handled in the Live Call Routing documentation.

What you can configure

• On-call-aware dialing that follows your team's schedules and escalation tiers (one responder at a time, no wait between tiers)
• Keypad IVR menus to route callers to different teams or voicemail paths
• Caller allow and block lists to permit only approved numbers or block known nuisance callers (rejected calls log as Blocklisted)
• Voicemail and accept-call flows with optional transcription attached to incidents
• Call Logs and Call Stats for auditing outcomes, dial attempts, and volume trends
• Automatic incident creation when a call is accepted or a voicemail is left

Terraform Provider 3.0.2

Live Call Routing and the Twilio Call Routing Number integration are available in All Quiet Terraform Provider 3.0.2.

The allquiet_integration resource now supports an integration_settings.twilio schema.

Use this schema to manage call routing numbers, Twilio credentials, and call flow configuration as code alongside the rest of your incident stack.

See the allquiet_integration terraform documentation for resource details.

Get started

1. Connect Twilio to All Quiet
2. Configure Live Call Routing
3. Optional: provision the same setup with Terraform Provider 3.0.2