Routing Logs and Execution History

Advanced Incident Routing History

Advanced Routings now include a History tab. This feature provides a complete history trail of every routing decision.

• Execution Visibility: View exactly which rule was triggered and the changes applied.

• 30-Day Retention: All Quiet stores routing history for 30 days. This history is available starting 12 May 2026.

• Expanded Data: Click any row to see the specific conditions, actions, and channels involved in a routing event.

• Access Control: Team members with read-only permissions can still view the History tab to assist with troubleshooting.

Per-Incident Routing Details

Additionally, you can now view Routing rule executions directly within the Properties sidebar of any incident.

It includes outcome badges and deep links to help support teams jump directly to the relevant routing rule.