Forward All Quiet incidents to Salesforce Cases and keep state in sync

The All Quiet Salesforce integration links on-call incident response with Salesforce Cases. Forward incidents so your team tracks remediation where support and service work already live. Configure how resolves and reopens map to Case status, and optionally create All Quiet incidents when Cases are created or updated in Salesforce. Multi-channel alerting—voice, SMS, email, and push—helps you notify the right person while Salesforce remains the system of record for customer Cases. Learn more on our Salesforce inbound page.

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Manage the whole incident cycle in Salesforce

Utilize All Quiet’s incident management platform to streamline alerts from your whole observability and monitoring stack in Salesforce. Communicate and collaborate to reduce mean time to resolution (MTTR). Customize your communication preferences by selecting the desired channels, filter by incident severity and use smart notification delays to minimize noise.

Inbound Integrations

Real-time Alerts to Salesforce

Get streamlined alerts from you whole tech stack and collaborate in Salesforce. Update and resolve incident directly from your channels.

All Quiet
#incidents_channel

1m ago

# 👩‍💻 Investigated by Sandra.

How Salesforce integrates with All Quiet

Set Up Integration

Connect All Quiet with Salesforce in a matter of minutes. Follow our intuitive documentation to get it started.

Integration Guide

Utilize On-call Escalations & Routing Rules

All Quiet’s on-call schedules and escalation policies adapt to your team’s needs. From now on, on-call team members will be notified about alerts with Salesforce. Set up Routing rules to optimize alerting, e.g. filter for alert severity.

Get Alerted, Collaborate & Resolve

Send alerts from your whole tech stack to Salesforce. Streamline communication and collaborate amongst team members. Create, update and resolve incidents directly from your Salesforce integration.

Learn from Weekly reports

Analyze your teams performance with weekly and on-demand engagement reports. Keep track of important KPIs, such as Mean Time To Respond (MTTR) and percentage of resolved incidents to improve week-over-week.