Twilio Jira Integration

Create Jira issues from Twilio alerts automatically.

Call or Voicemail

Create & Sync Issue

Call or Voicemail

Create & Sync Issue

The Twilio Jira integration connects Twilio to Jira through All Quiet. When Twilio sends an alert, All Quiet creates an incident, notifies the on-call engineer and opens a matching Jira item. Setup takes a few minutes: send Twilio alerts to your All Quiet webhook URL, then connect Jira in All Quiet.

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How the Twilio Jira integration works

1

Send Twilio alerts to All Quiet. Create an inbound integration of type Twilio in All Quiet and add the webhook URL in Twilio.
Twilio setup guide
2

Connect Jira in All Quiet. Create an outbound integration of type Jira.
Jira setup guide
3

All Quiet creates an incident, notifies the on-call engineer and opens a matching Jira item.

What you get

Hotline calls via Twilio routed to the on-call engineer
Jira items created from incidents
No copy and paste between tools
Updates synced in both directions

FAQ

How do I connect Twilio to Jira?

Create an inbound integration for Twilio in All Quiet and add its webhook URL in Twilio. Then create an outbound integration for Jira. The Twilio setup guide and the Jira setup guide on docs.allquiet.app walk through each step.

What does All Quiet add between Twilio and Jira?

All Quiet turns each Twilio alert into an incident, notifies the engineer on call, escalates if nobody responds and keeps a record of the incident. Jira receives the incident with that context.

Can I try the Twilio Jira integration for free?

Yes. Start a free trial of All Quiet and connect Twilio and Jira during the trial.

Where is my data hosted?

All Quiet is a European incident management platform: built in Berlin, with selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. Alert data for EU customers is stored and processed in Frankfurt. That matters for on-call specifically because alert and escalation data routinely contains production system details.