Integrate your Twilio virtual numbers with All Quiet for intelligent Live Call Routing

Twilio is a leading cloud communications platform that provides powerful APIs for virtual phone numbers, voice, and SMS. By connecting your existing Twilio account to All Quiet, you can leverage your own virtual numbers to power professional incident hotlines.

Instead of paying for a resold, marked-up phone system, you simply map your Twilio numbers to All Quiet's on-call schedules and IVR logic. This enables you to route critical incident calls directly to the right engineer on-shift while maintaining full control over your telephony infrastructure and wholesale rates.

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Incoming Customer Call ...

Live-Call Routing

Press #1

Press #2

Press #3

Call Engineering Team

Call Support Team

Voicemail To Support

Auto-Creates
New Incident

Auto-Resolves after Call

Start Team Escalations

How Twilio integrates with All Quiet's Live Call Routing

Connect your Phone Number

Link your Twilio account via API keys and sync your existing virtual phone number in under a minute. Maintain full ownership of your numbers and cost structure.

Integration Guide

Build Intelligent Routing

Use our visual builder or Terraform resource to create programmable IVR menus. Map keypad options (e.g., "Press 1 for Platform") directly to your All Quiet on-call squads and escalation paths.

Distribute your Live Calls

Stakeholders call your Twilio number, and All Quiet's escalation logic instantly identifies the active on-call member. The call is forwarded to their device, ensuring a direct human-to-human connection when it matters most.

Customize the IVR experience

Upload your own media files for welcome greetings, hold music, and voicemail prompts. Insert the messages or use your own recorded audio, ensuring your incident hotline reflects your brand's tone and professionalism.