Twilio Microsoft Teams Integration

Send Twilio alerts to Microsoft Teams with on-call and escalation.

Call or Voicemail

Communicate

Call or Voicemail

Communicate

The Twilio Microsoft Teams integration connects Twilio to Microsoft Teams through All Quiet. When Twilio sends an alert, All Quiet creates an incident, notifies the on-call engineer and posts the incident to your Microsoft Teams channel. Setup takes a few minutes: send Twilio alerts to your All Quiet webhook URL, then connect Microsoft Teams in All Quiet.

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How the Twilio Microsoft Teams integration works

1

Send Twilio alerts to All Quiet. Create an inbound integration of type Twilio in All Quiet and add the webhook URL in Twilio.
Twilio setup guide
2

Connect Microsoft Teams in All Quiet. Create an outbound integration of type Microsoft Teams.
Microsoft Teams setup guide
3

All Quiet creates an incident, notifies the on-call engineer and posts the incident to your Microsoft Teams channel.

What you get

Hotline calls via Twilio routed to the on-call engineer
Incident messages in the Microsoft Teams channels you choose
Escalation to the next person if nobody responds
Incident status and updates in one place

FAQ

How do I connect Twilio to Microsoft Teams?

Create an inbound integration for Twilio in All Quiet and add its webhook URL in Twilio. Then create an outbound integration for Microsoft Teams. The Twilio setup guide and the Microsoft Teams setup guide on docs.allquiet.app walk through each step.

What does All Quiet add between Twilio and Microsoft Teams?

All Quiet turns each Twilio alert into an incident, notifies the engineer on call, escalates if nobody responds and keeps a record of the incident. Microsoft Teams receives the incident with that context.

Can I try the Twilio Microsoft Teams integration for free?

Yes. Start a free trial of All Quiet and connect Twilio and Microsoft Teams during the trial.

Where is my data hosted?

All Quiet is a European incident management platform: built in Berlin, with selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. Alert data for EU customers is stored and processed in Frankfurt. That matters for on-call specifically because alert and escalation data routinely contains production system details.